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Calculators

18

Occupancy, ADR and RevPAR

Revenue management (KPI-definitioner)

Currency exchange at reception

Proportionalregning + procent

VAT on price

Dansk moms 25 % (momsloven)

No-show rate and overbooking buffer

Revenue management (overbooking-praksis, no-show-baseret bufferberegning)

ALOS – average length of stay

Hotel-KPI (ALOS – Average Length of Stay)

CPOR – cost per occupied room

Hotel-KPI (CPOR – Cost Per Occupied Room, HFTP Uniform System of Accounts for the Lodging Industry)

NPS – Net Promoter Score

NPS-metoden (Bain & Company / Fred Reichheld)

CSAT – customer satisfaction score

CSAT – Customer Satisfaction Score (udbredt branchestandard-formel)

OTA commission vs. direct booking

OTA-kommissionsniveau (Booking.com/Expedia; branchekilder, ca. 15-18 %)

Meeting room capacity by area

Tommelfingerregel for mødelokale-indretning (ca. 1 person pr. 4 m²)

Conversion rate for booking enquiries

Forholdsregning (salgs-/konverterings-KPI)

Check-in capacity for group arrivals

Kapacitetsberegning (arbejdsvolumen ÷ antal betjeninger = gennemløbstid)

Deposit on booking

Branchepraksis for depositum/sikkerhedsstillelse ved booking

Service charge distribution among staff

Forholdsregning (proportional fordeling efter arbejdstimer)

Pay supplement for evening, night and Sunday work

Overenskomstprincip (HORESTA/3F hotel- og restaurationsoverenskomsten 2025-2028)

Price quote for a conference stay

Competence objective (hotel receptionist): 'invoice, currency convert, calculate price quotes'. VAT 25% (VAT Act)

Energy percentage in a meal

Conversion factors: EU regulation 1169/2011 on food information, annex XIV. Competence objective (hotel receptionist): «carry out simple energy percentage calculation»

Price change: how many rooms can we lose?

Revenue management: break-even at price change (contribution margin per room sold). Competence objective (hotel receptionist): «contribute to developing pricing strategies and industry-specific key figures»

Tools that work in all subjects

Across trades