Articles
History of the receptionist professionTrade history. · 7 minFollow the receptionist trade's evolution from inns and handwritten guest books to modern hotels with digital booking systems and professional service.The everyday in receptionEveryday and method · 8 minGet insight into the receptionist's day — from check-in and check-out to phone, booking, guest inquiries, and coordination with the rest of the hotel.Systems, tools and communicationMaterials and equipment · 7 minPLACEHOLDER_86Service safety and qualitySafety and quality · 8 minGood service requires more than a smile. Learn about service quality, complaint handling, confidentiality with personal data and reception's role in security.Specialties, career, and ways forwardCareer · 7 minAs a receptionist you can work in many industries and build further towards roles in management sales or tourism. Get an overview of your options.How you don't forget the patient as a personThe education's structure. · 9 minAn overview of the entire path from basic course 1 and 2 to the main course with speciality how school and practical training alternate how long it takes and what is needed to get in.PLACEHOLDER_14PLACEHOLDER_33 · 8 minAn explanation of how apprentice wages work and increase during the course what the collective agreement covers and what terms await you as a qualified receptionist.Rules, authorisations and certificates in the subjectRules and certificates · 8 minA review of the rules and evidence that matter in the reception trade — from hygiene and first aid to personal data and alcohol licensing — and what is legal requirement versus useful options.Work environment safety and ergonomics in receptionWork environment · 9 minAn in-depth look at the physical and mental working conditions in the reception trade — from ergonomics at counter and screen to night work lone work and handling conflicts.The industry today — where you will workThe industry today · 8 minAn overview of where receptionists work what types of jobs are available how demand looks and which trends characterise the future of the trade.After the journeyman certificate — further paths and further educationFurther education · 8 minAn overview of the education and career paths that open up after the receptionist education — from short courses and specialization to academy and further education within service tourism and management.GDPR and personal data in receptionRules and data protection · 7 minA review of what personal data you as receptionist may collect from guests how long it may be kept and how you avoid breaking data protection rules in a busy everyday.Fire safety and evacuation at the hotelSafety and preparedness · 8 minHotels have special fire safety requirements because guests don't know the building. Get control of evacuation plans, emergency routes, and the reception's responsibility in case of fire according to the Building Regulations BR18.Upselling and good sales service at receptionSales and service · 6 minUpselling (upselling) is a natural part of the receptionist's day-to-day work. Learn the techniques behind good sales service — from timing to the soft-sell approach — that increases turnover without compromising the guest's experience.Conference and event coordinationPlanning and preparation of the task · 7 minMany receptionists get responsibility for conferences meetings and events alongside daily guest service. Get an overview of tasks from first inquiry to execution and follow-up.Night shift and night auditSystems and technology · 7 minNight shift at a hotel is more than a quiet watch at the desk. Night audit is the daily accounting reconciliation that ties the day's sales together — and the receptionist on night shift has both service and control tasks.Language and intercultural communication in receptionCommunication · 6 minA receptionist meets guests from many cultures and languages every day. Get tools to communicate clearly across language barriers and understand cultural differences that affect expectations for service.Distribution and booking channels — OTA and channel managementEconomy and distribution · 7 minBookings today come from many different channels — direct, through online travel agencies and through channel managers. Understand how distribution ties together and why it matters for both the hotel and the reception's work.