Systems, tools and communication
What the receptionist works with
The receptionist's most important tools are not physical machines, but systems, communication and overview. Mastering them makes your work easier and your service better.
§Booking systems
The heart of a reception is often the booking system, where reservations, guest information and rooms are kept track of. A good understanding of the system makes you fast and confident in your task solving.
§Communication channels
- 01Phone for incoming and outgoing calls
- 02E-mail for inquiries and confirmations.
- 03Personal contact at the desk
- 04Only Extra Materials
§Administrative tools
| Tools | Used for |
|---|---|
| Booking system | Reservations and guest data |
| Payment terminal | Receive payments |
| Cash register system | Sales and settlement |
| Key card system. | Access to rooms |
§Language as a tool
Language is one of your most important work tools. Good language skills – especially English – allow you to receive guests from all over the world and give them a good experience.