The everyday in reception
Service coordination and overview
As a receptionist you have many balls in the air at once. You receive guests answer the phone handle bookings and keep an overview — often all at the same time.
§Check-in and check-out
One of the clearest moments in your work is when the guest arrives and leaves. A friendly efficient check-in sets the tone and a smooth check-out ends the stay well.
§Typical tasks
- 01Receive guests and handle check-in and check-out
- 02Answer phone and email
- 03Handling bookings and changes
- 04Provide information and guide guests
- 05Handling payments and invoicing
- 06Coordinate with cleaning, kitchen and other departments
§Keeping overview
Reception is often the hub of the building. You must be able to switch between tasks, prioritise when busy, and maintain an overview even when several things happen at once.
§Service at the centre
Good service is about reading the guest, being receptive and finding solutions. Even a complaint can be turned into a good experience if you meet the guest with calm and willingness to help.
“A satisfied guest tells it to a few — an unsatisfied guest tells it to many more.”