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The history of trade — from marketplace to e-commerceHistory · 7Understand the roots of your trade — from the old merchant and travelling salesman to purchasing logistics and digital sales so you see why trade is always about creating value between two parties.A working day in retail — sales, purchasing and customer service...Weekday · 8Get an overview of the typical tasks in the retail trade — from customer service and sales to order processing, purchasing, and follow-up on deliveries.Systems and tools in the retail businessTools · 7Learn the systems that drive modern commerce — order and inventory system (ERP), customer system (CRM), webshop and the figures you need to be able to read.Rules, quality and ethics in tradeRules · 7Understand the most important rules in your trade — buyer's rights right of complaint correct price marketing and why honest trading pays off in the long run.Specialties and career in tradeCareer · 7See the many ways retail training opens — sales purchasing logistics marketing and management — and what it takes to advance in the trade.How you close a claim or complaint process professionallyThe education's structure · 10 minA combined overview of the entire path from basic course to qualified how school and training alternate how long it takes and what is needed to get in.Pay and employment terms as apprentice and qualifiedSalary and terms · 8 minAn explanation of how apprentice wages work and increase gradually during the course what a collective agreement covers and what terms await you as a qualified person in commerce.Rules, legislation and paperwork in commerceRules and legislation · 8 minAn overview of the rules governing the education the certificate you are working towards and the types of certificates and courses that may become relevant in a retail trade.Work environment safety and ergonomics in retailWork environment and safety · 9 minA thorough review of the work environment risks you face in commerce — from screen work and heavy lifting to traffic and busyness — and how to work safely.The trade sector today — jobs, demand and futureThe industry today · 9 minA look at retail industry workplaces job opportunities after completing your education and how e-commerce data and B2B commerce shape the future of the trade.After the journeyman certificate — further and continuing educationFurther education · 9 minAn overview of what you can build on your retail education — from courses and academy education to higher education and leadership paths.The Five Specializations in Retail EducationSpecialisations · 8 minTrade education with specializations contains five different specializations you choose between in the main course. Get an overview of what each specialization entails in practice, what type of company you typically end up in, and how to choose the track that best suits your strengths.Sales technique: from needs discovery to closed dealSales technique · 8 minGood sales is not random — it follows a pattern. This article covers the sales wheel phases from opening to closing, how you adapt your communication to different customer types, and how to handle objections without seeming pushy.Consumer rights in e-commerce: right of withdrawal and remote salesConsumer right · 9 minIf you sell to consumers via a webshop, the Consumer Contracts Act and remote sales rules apply. This article covers the 14-day right of withdrawal, when the deadline runs from, which goods are exempt, and what the new requirements for a digital withdrawal function mean for your workplace.Delivery terms and Incoterms in international tradeLogistics · 8 minWhen goods cross borders, it's the Incoterms clauses that determine who pays for transport and insurance and when risk transfers from seller to buyer. This article covers the most used clauses and shows why a single wrong letter combination in an order can be costly.GDPR and customer data in retailData Protection · 8 minThe trade profession lives on customer data — but the personal data regulation (GDPR) sets clear boundaries for what you can register, how long you can keep it, and what requires consent. This article gives you a practical overview you can use in daily work with CRM and customer service.Price marketing and signage: what can you say about the priceMarketing and law · 8 minAn incorrect price sign or a misleading offer can cost the company a case with the Consumer Ombudsman. This article covers the basic rules for price disclosure, previous prices and time-limited offers that anyone working in retail sales or marketing should know.Negotiation with suppliers — procurement tactics and contractsProcurement and negotiation · 8 minA good buyer rarely wins a negotiation at the table — he wins it before the meeting even starts. This article reviews how you prepare a supplier negotiation keep your cool during and ensure the most important points make it into the final contract.

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