Clinic operations, documentation and patient contact

A dental clinic is also a workplace with operations that need to flow smoothly. The dental clinic assistant often has a central role in making the day run: appointments, records, materials and patient contact.

Making a good daily schedule requires overview: how long does a treatment take, when is there room for urgent patients, and how do you avoid gaps and overbookings. Good planning gives a calm day for both clinic and patients.

• 01Note treatments and agreements correctly in the patient's journal.
• 02Treat personal information confidentially and according to the clinic's guidelines.
• 03Before documentation on hygiene and sterilization as part of self-monitoring.

The clinic should never run out of the important. Keeping track of inventory, ordering on time and checking expiration on materials is a typical assistant task that prevents costly stops in the middle of a treatment day.

At the phone and reception you are the clinic's voice and face. A friendly clear and reassuring contact means a lot to patients who are often a bit nervous about the dentist. Good communication — also about cancellations and prices — builds trust.