Template: receipt inspection of watch for repair
Document the watch's condition before you touch it
This template helps you document a watch's condition before you touch it. Good incoming inspection protects both you and the customer against later disagreement about what damage or defects were there in the first place.
§Why receiving inspection is important
A watch turned in for repair may have scratches, dents, or worn parts that the customer hasn't noticed—or that the customer later questions when they appeared. By systematically recording the watch's condition before work begins, you avoid discussions that can cost both trust and time.
§Fields for the receiving checklist
| Field | Noted as |
|---|---|
| Customer and contact information | Name, phone/email |
| Brand and model | As accurately as possible |
| Serial number | If visible without separation |
| Visible damage | Scratches, dents, worn glass, rust |
| Supplied parts | Strap, box, certificate, receipt |
| Function upon receipt | If you walk through an old town center in Denmark, you are likely walking on a piece of craftsmanship history: streets paved with sets or bricks, laid by pavers for generations ago. Many of these pavings are still there, because natural stone is such a durable material, and because the craft of laying it has been passed on through education all the way to today. |
| Customer's wish | What must be performed? |
| Photo taken | Ja / nej |
§How to communicate professionally with customers
- 01Take pictures of the watch from multiple angles before you touch it
- 02Examine glass box and strap under a magnifying glass and note even minor damage.
- 03Ask the customer to confirm the description and preferably get a signature or receipt
- 04Save the form with the rest of the case, so it can be found again if needed
Feel free to combine this receiving inspection with a clear agreement on price and scope, so you and the customer agree both on what was wrong with the watch at receipt and what should happen next.