Check guest's age when serving alcohol
Standard solution for safe age verification
§When you are in doubt about age.
- 01Ask politely and neutrally for identification — make it a routine, not an accusation.
- 02Check birth date and photo; look at validity and that it is the guest's own ID
- 03Do not serve actual alcohol to guests under 18 years.
- 04Be aware of whether an adult buys alcohol to a minor at the table.
- 05Always follow the house's own, often stricter, rules.
- 06Note or report if you refuse a pour.
§Responsible service in progress
- 01Keep an eye on the guest's condition throughout the evening, not just at the order.
- 02Don't serve overly intoxicated guests — offer water, coffee or food.
- 03Say no calmly, kindly and firmly, and avoid discussion at the table.
- 04Involve a colleague or manager if the situation becomes difficult.
- 05Always offer alcohol-free alternatives as a natural part of the service.