Work process: advise customer on proper firing

Many do not know how to heat properly. A large part of the chimney sweep's craft is explaining it simply and helping the customer towards better combustion.

§Understand the system and the customer

• 01Find out which system the customer has and how it is used
• 02Ask about how the customer usually fires
• 03Look for signs of poor combustion — lots of soot and smoke

§Explain good combustion

• 01Explain that good combustion requires the right ratio between fuel and air
• 02Guide on dry firewood and proper ignition
• 03Explain how good draught helps combustion

§Make it concrete

• 01Give few concrete tips the customer can remember
• 02Explain why it matters — less soot, less pollution, less fire risk
• 03Be friendly and meet the customer where they are