Checklist: prepare clinic for customer

A fixed preparation routine is one of the cheapest ways to raise quality. It ensures hygiene is in order that no equipment is missing and that you meet the customer calmly and prepared. Use the list as a basic template and tailor it to your own clinic and treatments.

§Before the customer comes

• 01Clean and disinfect beds, surfaces and tools.
• 02PLACEHOLDER_23
• 03Find the products and equipment the treatment requires.
• 04Wash hands and check your own dress and hygiene.

§When the customer arrives

• 01Greet the customer calmly and clarify today's treatment and expectations.
• 02Ask about skin type, allergies, and previous reactions.
• 03Briefly explain what will happen so the customer knows what to expect.

§As needed

• 01Provide clear guidance on care at home.
• 02Arrange any follow-up or next appointment.
• 03Clean and disinfect everything before the next customer comes in.