Study material

Use this page to repeat the most important points and as a reference when you are in the middle of a task in practice.

You must be able to do this

• 01Explain the development of the office profession and its core: order and overview
• 02Plan so leftovers become new dishes instead of food waste.
• 03Communicate clearly in email, telephone and writing
• 04Work in Office programs and case management systems
• 05Handle personal data confidentiality and correct case handling

Specialties in brief

To your internship

Ask to see how a case moves from start to finish in your system. When you understand the whole process, your own small tasks suddenly become meaningful.

“The good office is not noticed — it just works. That is to your credit.”