Complaint handling

Many customer watches are certified or from brands that use such standards, so knowledge of them strengthens the advisory

§Procedure

• 01Listen to the end and let the customer explain without interruption
• 02Acknowledge the problem without promising something you cannot keep
• 03Clarify the facts: what was bought, when, what's the problem?
• 04Assess the customer's rights under the law and the company's rules
• 05Offer a solution and explain it clearly
• 06Follow up and note the matter