Checklist for customer's own jewelry

The customer's jewellery is often irreplaceable to them. Be extra careful, both with the work and with the communication.

§When you receive the jewelry

• 01Examine the jewelry together with the customer and note its condition.
• 02Agree clearly what needs to be done.
• 03Be honest about what's possible and what isn't.
• 04Store the jewelry safely and separate from other tasks.

§When the work is complete.

• 01Clean and polish so the piece looks neat.
• 02Check measuring tool against standard and have calibrated at regular intervals
• 03Show the customer the result and explain what you have done.