Form: Troubleshooting and handover report to workshop
How to hand over a task so the workshop can continue without starting over
§Basic information
| Field | Filled in with. |
|---|---|
| Customer and contact | Name, telephone number |
| Vehicle | Brand, model, registration number, mileage |
| Time and place | Date, time, address/route number |
§Observations
- 01What did the customer tell about the sequence of events?
- 02What symptoms did you see/hear/smell yourself?
- 03Were there visible damage, fluid spills or warning lights on?
§Troubleshooting completed
- 01What fault codes were read (provide codes if possible)?
- 02What simple checks were performed (battery, fuses, fuel, etc.)?
- 03Conclusion: what is assessed to be the likely cause?
§Action performed on site
- 01Describe what was repaired or replaced, if anything.
- 02Specify whether the car could continue on its own power or was transported.
- 03Note transport method (towing/salvage) and any special precautions (e.g. electric car).
§Signature and delivery.
- 01The customer's and the roadside assistance's signature or receipt for the task.
- 02Specify who the report has been sent or handed over to at the workshop.