Work process: Safe response from call to completion
The fixed steps in a car repair task
§1. Call and preparation
- 01Get the location, car type, and situation clarified.
- 02Assess whether there is danger to people (call emergency services if necessary).
- 03Take the right equipment based on the task.
§2. Arrival and securing
- 01Position your vehicle as a shield with hazard lights.
- 02Mark according to speed and conditions.
- 03Get the customer to safety, preferably behind the guardrail.
§3. Troubleshooting or salvage
- 01Assess whether the car can be repaired on site.
- 02Choose the right salvage method if it should be included.
- 03Account for vehicle type (four-wheel drive, automatic, electric).
§4. Transport and completion
- 01Strap the car safely and check the strapping.
- 02Make sure that the customer gets on.
- 03Clean up, remove markings and document the task.