Conflict log sheet
A form to document a conflict's course calmly and objectively
§The situation
- 01Date and time of the incident
- 02Who was involved?
- 03What exactly happened — describe behavior, not interpretation
§Your experience
- 01How the situation affected you or the task?
- 02Has this happened before — and if so, how often?
- 03What was your immediate need in the situation?
§Assessment of level
Can you still talk rationally about the disagreement (early level), or has the dialogue broken down and others are getting involved (later level)? This assessment helps determine if a direct conversation is enough or if a manager or mediator should be involved.
§Action
- 01What have you done or plan to do?
- 02Is there a need to involve a manager, union representative, or third party?
- 03When is there follow-up and by whom?