Checklist: Consultation before treatment
Steps from customer sitting down to treatment starts
§Reception and request
- 01Welcome the customer and clarify available time.
- 02Let the customer tell the wish in their own words; use reference images if needed.
- 03Ask about daily routine, styling habits, and previous treatments.
§Hair diagnosis
- 01Assess hair type (straight wavy curly kinky) and structure.
- 02Assess condition and porosity — dry damaged previously painted?
- 03Read off the starting level and any residue of previous paint.
§Safety and expectation
- 01For coloring/permanent: clarify need for patch test and trial lock.
- 02Match realistic results and possibly multiple visits.
- 03Always repeat the agreement aloud and get the customer's confirmation before you start.
§Documentation
- 01Note wish, diagnosis and chosen procedure in the customer file.
- 02Note colour formula and products for the next visit.