Studiemateriale

This page brings together the most important topics in the receptionist trade. Use it to get an overview when you revise.

§You must master this

• 01Good service and welcoming communication
• 02Booking and payment systems
• 03Complaint handling with calm and solutions
• 04Confidential handling of personal data
• 05Overview and prioritization when it is busy

§People first

Even though systems take up space the trade is fundamentally a people trade. Learn to read the guest show confidence and find solutions — that is what makes the difference.

§Keep your head cool

Busyness and pressure are part of reception. Train yourself to prioritize and stay calm so you deliver good service even when much happens at once

§How you develop

• 01Continuously strengthen your language skills
• 02PLACEHOLDER_92
• 03Ask for feedback on your customer contact
• 04PLACEHOLDER_12

“The skilled receptionist combines a warm reception with sharp overview.”