Security handover between two security officers
Make sure that nothing falls between two stools
When a shift ends and a new one begins, there's always information that must carry over—promises to guests, ongoing matters, and practical details. A fixed handover prevents things from being forgotten and ending up stuck with the guest.
§The outgoing shift
- 01Write a short status note about today's most important events
- 02Note incomplete matters and who is waiting for an answer
- 03Mark guests with special wishes or needs
- 04Reconcile the cash and records
§The incoming guard
- 01PLACEHOLDER_32
- 02Confirm which cases you take responsibility for
- 03Check bookings and expected arrivals in your shift
§Shared responsibility
A good handover is both shifts' responsibility. Take it seriously every time — even when there has been quiet. Quiet days are often when an overlooked message can become a dissatisfied guest tomorrow.