Checklist for guest check-in
A fixed sequence that ensures good reception
Check-in is the first real meeting between guest and establishment. A fixed sequence helps you give a warm, secure reception — even when busy. Use this template as a backbone and adapt it to your workplace.
§Before the guest arrives
- 01Check today's expected arrivals in booking system
- 02PLACEHOLDER_10
- 03Make sure that rooms or facilities are ready
§When the guest stands in front of you
- 01Greet, smile and make eye contact immediately
- 02Find the reservation and confirm name and information
- 03Inform about practical matters (wifi meals times)
- 04Deliver key or access and show the way.
§After approximately 24 hours
- 01Record the arrival correctly in the system
- 02Note any promises you made to the guest so they are fulfilled
- 03Prepare for the next guest